We will do our best to describe any imperfections, flaws or damages. Please note, general wear is to be expected with vintage, antique and secondhand items.

We encourage you to carefully read the item description, examine provided photographs, and reach out if you have any questions or need further clarification.

We take great care to ensure that all items we offer for sale are authentic. However, it's important to note that due to the nature of these items, it may not always be possible to provide definitive provenance. If an item comes with a certificate of authenticity or any supporting documentation, it will be mentioned in the description.

We do not offer any warranties due to the nature of our business.

We process orders within 5-10 business days. Usually, we ship sooner because we're just as excited about your Loot as you are!

We do not offer cheaper rates without tracking and we do not accept shipment labels from customers.

We do combine shipping where possible! Some items are best to be shipped separately so please reach out if you have questions!

We primarily use Canada Post/USPS, but at times we will use alternate couriers (UPS, Purolator, etc) when needed. This is usually due to delivery restrictions or when packages are oversized. We will use our discretion and tracking details will always be provided with your order.

Each item is weighed and measured with a box and packaging material. We do not estimate shipping information. Shipping rates are automatically calculated and can be viewed when adding item(s) to your cart.

Unclaimed or Returned Packages
If a package is held at a post office, pickup location, or carrier facility, it is the customer's responsibility to collect it within the carrier's designated timeframe. Orders returned to us due to being unclaimed, refused, or because an incorrect shipping address was provided are not eligible for a refund. Reshipping may be available at the customer's expense.

Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to addresses provided incorrectly by the customer.

If you experience a shipping issue, please reach out and we will do our best to help guide you through the next steps with the carrier.

Packages Marked as Delivered
If a package is marked as delivered by the carrier but cannot be located, customers are responsible for contacting the carrier directly, checking with household members, neighbors, building management, or local postal facilities. Unfortunately, we are unable to offer refunds or replacements for packages that are marked as delivered, including those that may have been stolen after delivery.

International Orders: Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs clearance.

The majority of our packaging is second hand. We source our boxes, poly mailers and packaging material from other businesses, persons and the Earthub program.

Packaging material may include kraft paper, shipping paper, bubble wrap, air pillows/pockets and/or shipping foam. We do use thermal printed shipping labels (international customers will have visible customs information, including contents and value of items) and plastic packaging tape. We will label fragile boxes with marker, as needed.

We encourage reusing and recycling the packaging to continue the cycle!

At this time we do not offer gift wrapping.

We're located in Kingston, Ontario, Canada in the west-end Reddendale neighbourhood.

We offer free local pickup. Items must be picked up within 30 days from ordering, unless otherwise discussed (open box).

Please note: We hold orders for 30 days. After this time, we reserve the right to resell the item(s) and no refunds will be given. 

We also offer paid delivery ($10) for select locations in Kingston for orders over $40.

Both of these options are available at checkout. You will receive an update when your order is processed, but if you have questions ahead of time, please reach out.

After you make your purchase, you will receive an email from ash@lemonsloot.com. Please check your junk mail if you do not see it in your inbox!

Please refer to the item description for size information. We use Imperial measurements of inches/feet.

We will do our best to provide measurements but don't hesitate to contact us for clarification. Items can appear larger or smaller in photos based on camera and/or computer settings. Many items are photographed close up to show detail and such photographs should not be used to determine size of items. We do not list the weight of our items, however, this information can be provided on request.

In terms of quantity of items, the listing will describe what is included. In some cases listings may feature a drop down menu to select size, quantity or variation. Majority of listings are for single items unless otherwise stated they are a set.

The unique part about shopping vintage stores is limited availability. We cannot offer wholesale. We do welcome resellers, as we understand each shop caters to different people and markets.

We also appreciate the support from (but not limited to) designers, decorators, prop companies, retail stores, bloggers, influencers - but we do not offer items for free press, exposure or pay for influencer packages at this time.

We often run sales so make sure to bookmark our shop and follow us on social media to be notified.

Thank you for supporting our small business. We truly value your support.

Because all of our items are vintage and/or secondhand, each piece is unique and may show signs of age, wear, or character. We do our best to carefully inspect, photograph, and describe every item as accurately as possible so you can shop with confidence.

For this reason, all sales are final, and we do not offer refunds, returns, exchanges, or order cancellations.

We encourage you to review all photos, measurements, and descriptions before making a purchase. If you have any questions about an item, please reach out before ordering—we are always happy to help and answer any questions you may have.

Shipping Issues

If your order arrives damaged during transit, or if you believe there has been a significant error in the listing, please contact us within 48 hours of delivery. We will review the situation and work with you to find a fair resolution.

All orders are shipped with insurance. To submit a claim, we will require photographs of both the packaging and the item, along with details about the order. We appreciate your patience and cooperation during this process, as claims may take up to 30 days to be reviewed and approved by the shipping carrier.

Orders that are unclaimed, abandoned, refused, or not picked up from the post office or designated pickup location are not eligible for a refund or compensation.

Unfortunately, we are unable to offer refunds or replacements for packages that are marked as delivered by the carrier, including packages that may have been lost or stolen after delivery. Please ensure that your shipping address is correct and that there is a safe and secure location available to receive your package.

We understand that consigning or selling your cherished items can be a significant decision and we appreciate the opportunity to assist you.

We do buy selection items that are on our most-wanted and/or customer wishlists. If you have items to sell, send us a message, and we can see if your items align. If not, we also offer consignment.

We have flexible packages that are tailored to the size and needs of your collection. Whether you have a few pieces or a full estate, we'd love to see if we're the right fit to assist. Use the contact form below for more information about our consignment options.

Are you looking for a specific item? We're happy to help! We understand the importance of replacing family heirlooms or adding to your growing collection.

Please contact us for our Google Form to be added to the customer wish list! Don't worry - this is not a commitment to buy. We will contact you when we find items that fit your request(s).

Each item requires specialized care, handling and cleaning. We do our best to restore these items before shipping and each item is reviewed before it leaves our care. If you have questions about cleaning or repair methods used on the item(s), please contact us.

We do not offer any warranties due to the nature of our business.

If you have any additional questions or concerns, please don't hesitate to reach out! Thank you!