Shipping policy

Shipping & Delivery Policy
We take great care in packaging and shipping every order and will provide tracking information whenever available.

Once an order has been shipped, responsibility for delivery transfers to the shipping carrier. While we are happy to assist with tracking questions, we cannot be held responsible for delays, lost packages, or delivery issues caused by the carrier.

Packages Marked as Delivered
If a package is marked as delivered by the carrier but cannot be located, customers are responsible for contacting the carrier directly, checking with household members, neighbors, building management, or local postal facilities. Unfortunately, we are unable to offer refunds or replacements for packages that are marked as delivered, including those that may have been stolen after delivery.

Unclaimed or Returned Packages
If a package is held at a post office, pickup location, or carrier facility, it is the customer's responsibility to collect it within the carrier's designated timeframe. Orders returned to us due to being unclaimed, refused, or because an incorrect shipping address was provided are not eligible for a refund. Reshipping may be available at the customer's expense.

Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to addresses provided incorrectly by the customer.

If you experience a shipping issue, please reach out and we will do our best to help guide you through the next steps with the carrier.

International Orders: Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs clearance.

Local Orders: We're located in Kingston, Ontario, Canada. We do have delivery and pick up options for local orders at checkout.

Please note: We hold orders for 30 days. After this time, we reserve the right to resell the item(s) and no refunds will be given. 

After you make your purchase, you will receive an email from ash@lemonsloot.com. Please check your junk mail if you do not see it in your inbox!

Packaging Information: The majority of our packaging is second hand. We source our boxes, poly mailers and packaging material from other businesses, persons and the Earthub program.

Packaging material may include kraft paper, shipping paper, bubble wrap, air pillows/pockets and/or shipping foam. We do use thermal printed shipping labels (international customers will have visible customs information, including contents and value of items) and plastic packaging tape. We will label fragile boxes with marker, as needed.

We encourage reusing and recycling the packaging to continue the cycle!